Theory Dept Pty Ltd, trading as Dreams Dept ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, dreamsdept.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways.

Personal Information. This includes personally identifiable information, such as your name, email address, phone number, and company details, that you voluntarily provide when you submit a contact form, book a consultation, use our calculator tools, subscribe to our mailing list, or purchase a product or service.

Derivative Data. Information automatically collected when you access the Site, such as your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing the Site.

Financial Data. We do not store your payment card details. All payment processing is handled by Stripe, a PCI-compliant third-party payment processor. We may receive limited transaction information from Stripe, such as the last four digits of your card and transaction confirmation, but we do not have access to your full payment details.

2. Use of Your Information

We may use the information collected about you to:

• Provide, manage, and deliver our services and products.

• Communicate with you about your account, services, bookings, or enquiries.

• Process transactions and send related information, including purchase confirmations.

• Improve our website, services, and user experience.

• Send periodic emails regarding services, updates, or marketing promotions. You may opt out of marketing communications at any time.

• Respond to customer service requests and support needs.

3. Disclosure of Your Information

We may share your information in certain situations.

Third-Party Service Providers. We use third-party services to assist in providing our services, conducting our business, and managing our website. These include, but are not limited to, Stripe (payment processing), Google Analytics (website analytics), and email marketing platforms. These providers only have access to information necessary to perform their functions and are obligated to protect your data.

Legal Requirements. We may disclose your information to respond to legal processes, court orders, or to comply with applicable laws.

Protection of Rights. We may disclose your information to investigate and prevent fraud, violations of our policies, or threats to our property and safety.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, understand usage patterns, and improve our services.

We use Google Analytics, a web analytics service provided by Google LLC, to collect and analyse information about how visitors use the Site. Google Analytics uses cookies to gather data such as pages visited, time spent on the Site, and referring sources. This data is aggregated and anonymised. You can learn more about how Google collects and processes data at google.com/policies/privacy/partners.

You may refuse cookies through your browser settings, but note this may limit certain functionality on the Site.

5. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

6. Data Security

We implement appropriate technical and organisational security measures to protect your information. However, no method of internet transmission or electronic storage is entirely secure. We cannot guarantee absolute security but will take reasonable steps to protect your data.

7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.

• Request correction of any inaccurate, incomplete, or outdated information.

• Request deletion of your personal information, subject to legal obligations.

• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us.

8. Children's Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a child, we will promptly delete such data.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We encourage you to review it regularly to stay informed of changes. Updates will be indicated by the "Last Updated" date at the top of this page.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Email: hello @ dreamsdept.com